GJ
Garnet J
1 reviews | Active since Jan 2016
17 Jan 2016, 20:14
Unblacklisting a phone with MTN seems impossible
Have tried 6 times in vain to unblacklist my device which was erroneously blacklisted. Each time i am assured it will be resolved but to no avail. Have not been able to use my device for 2 months. Very unhappy with the service I have received from MTN.
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MTN South Africa's replyOfficial
18 Jan 2016, 07:27Hello gjensen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
For a prompt response to the blacklisting of handset. Please visit a nearby store, as a form must be filled out to assist with the request. Once all provided information has been received. Un blacklisting will be done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
For a prompt response to the blacklisting of handset. Please visit a nearby store, as a form must be filled out to assist with the request. Once all provided information has been received. Un blacklisting will be done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply18 Jan 2016, 07:27
Official
Hello gjensen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
For a prompt response to the blacklisting of handset. Please visit a nearby store, as a form must be filled out to assist with the request. Once all provided information has been received. Un blacklisting will be done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
For a prompt response to the blacklisting of handset. Please visit a nearby store, as a form must be filled out to assist with the request. Once all provided information has been received. Un blacklisting will be done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.