gP
gino P
1 reviews | Active since Sept 2014
10 May 2019, 08:09
Unblacklisting a found device.
Unblacklisting a found device.
I went into a store to query about blacklisting a found device. The guy at the store was very helpful and let me know what to do.
I got an affidavit and he assisted.
He said it will take a few hours maybe 24 hours.
this morning i called to find out and spoke to an agent who was extremely rude. He said the process is 21 days, He made it is if i should have know what the process is when i asked what does the process entail.
it is ridiculous that the agent was rude with me as i was only asking questions because i was told differently at the store.
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Replies (2)gP
gino P's updateReviewer Update
10 May 2019, 08:10*unblacklisting
gP
gino P's update10 May 2019, 08:10
Reviewer Update
*unblacklisting
MTN South Africa's replyOfficial
13 May 2019, 11:16Good day Gino
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
As per our telephonic conversation kindly confirm if the phone has been successfully unblacklisted. I have also sent you my e-mail address in case you need you need any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
As per our telephonic conversation kindly confirm if the phone has been successfully unblacklisted. I have also sent you my e-mail address in case you need you need any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply13 May 2019, 11:16
Official
Good day Gino
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
As per our telephonic conversation kindly confirm if the phone has been successfully unblacklisted. I have also sent you my e-mail address in case you need you need any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
As per our telephonic conversation kindly confirm if the phone has been successfully unblacklisted. I have also sent you my e-mail address in case you need you need any further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,