RS
Ronel S
1 reviews | Active since Aug 2017
02 Aug 2017, 10:54
Unbelieveable
<p>MTN and their attorneys threathened clients for payment on a contract which expired during 2003.</p> <p>Written complaint to their attorneys, Norton Lambrianos who are unable to assist and refer me to MTN, MTN referred me again to their attorneys. No contract available no documents, just an excel spead sheet by attorneys after many a years after the debt prescribed, If you get threathened every day by attorneys and/or MTN to make payment on an old prescribed debt, who will not pay something just to get them off your backs. Embarresment!!!!! and BLACKLISTED!!!!!</p>
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Replies (4)
MTN South Africa's replyOfficial
02 Aug 2017, 20:57
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply02 Aug 2017, 20:57
Official
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
RS
Ronel S's updateReviewer Update
03 Aug 2017, 07:42MTN I beg you to get rid of this very old debt. Please restore my faith in MTN.
Make me proud of being known to the business by the name MTN.
You are supporting the Springboks, why not unemployed people who does not owe you anything,
Please also respond to your attorneys harrassing people with threats of blacklisting and harrasing them with e-mails and after hour calls!.
RS
Ronel S's update03 Aug 2017, 07:42
Reviewer Update
MTN I beg you to get rid of this very old debt. Please restore my faith in MTN.
Make me proud of being known to the business by the name MTN.
You are supporting the Springboks, why not unemployed people who does not owe you anything,
Please also respond to your attorneys harrassing people with threats of blacklisting and harrasing them with e-mails and after hour calls!.
RS
Ronel S's updateReviewer Update
17 Aug 2017, 15:41Save for the acknowledgement of the review, no further news was received from MTN of whatsoever nature, even after the complaint was published in the "Beeld" newspaper.
MTN may not refer me to their attorneys, as their attorneys Norton Lambrianos are just as clueless as MTN.
RS
Ronel S's update17 Aug 2017, 15:41
Reviewer Update
Save for the acknowledgement of the review, no further news was received from MTN of whatsoever nature, even after the complaint was published in the "Beeld" newspaper.
MTN may not refer me to their attorneys, as their attorneys Norton Lambrianos are just as clueless as MTN.
RS
Ronel S's updateReviewer Update
04 Sept 2017, 14:28Even after publication in the "Beeld" newspaper, no Feedback from MTN.
Complaint sent to the National Consumer Commission. Please wake-up and smell the coffee!
RS
Ronel S's update04 Sept 2017, 14:28
Reviewer Update
Even after publication in the "Beeld" newspaper, no Feedback from MTN.
Complaint sent to the National Consumer Commission. Please wake-up and smell the coffee!