1 reviews | Active since Jul 2011
Unbelievably Useless Part II!!!
Previous, still unresolved attempt to cancel services with MTN<br> <br> http://hellopeter.com/mtn/complaints/unbelievably-useless-***<br> <br> Further to the previous report I lodged, I had someone from MTN contact me and endeavour to resolve my issues. Apparently there was no way to limit the monthly spend on the contract, at which point I requested to have it cancelled.<br> <br> The bill has since escelated monthly (R800 to R1500 to R2000, to R5000) to the current month of almost R10000! I've called the contact center no less than a dozen times, been cutoff and occasionally answered and it's still unresolved!<br> <br> I've also forwarded the emails twice daily to both customer care as well as the retentions email provided, without success!<br> <br> Where to now? Do I get lawyers involved or simply start reversing debit orders until someone with some authority can contact me to resolve this!<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a credit request for R 4 371.62 has been sent for approval.
The system shows that an email was sent yesterday with the estimated early cancellation fees.
Handset value R 9,807.47 / 24 x 16 remaining months = R 6,538.31
+ R 9,330.19 (unbilled invoice)
+ R 800.19 (current balance)
= Estimated Total R 16,668.69
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a credit request for R 4 371.62 has been sent for approval.
The system shows that an email was sent yesterday with the estimated early cancellation fees.
Handset value R 9,807.47 / 24 x 16 remaining months = R 6,538.31
+ R 9,330.19 (unbilled invoice)
+ R 800.19 (current balance)
= Estimated Total R 16,668.69
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***