DN
David N
1 reviews | Active since Jul 2011
11 Jun 2015, 08:29
Unbelievably Useless!!!
I've been trying, unsuccessfully, for the past 2 months to get my contract either sorted out, or cancelled!<br> <br> The store (Cresta) is utterly useless, telling me only the call center can change the contract or cancel it. Trying to get through to the call center is like trying to reach the man on the moon. Nobody answers, and if you eventually get through to someone after holding for over an hour, you're promptly cutoff in the transfer process to \someone who can assist you"<br> <br> Sort your !!!! out MTN"
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Replies (1)
MTN South Africa's replyOfficial
25 Jun 2015, 11:42Hello roastie,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the retentions team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the retentions team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply25 Jun 2015, 11:42
Official
Hello roastie,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the retentions team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation the matter has been escalated to the retentions team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,