Unbelievably slow and ridiculous service

Item: MTN South Africa
Rating: 2
Author: Chantal W

I sent in a phone repair request on 19 August 2015. I received an automatic reply stating that it will take approximately 5 days to get back to me. I emailed on 26 August and again 3 September asking when someone will actually get back to me. September 4 they finally reply that someone will be in contact. 11 September I ask AGAIN will someone will assist me. I have yet to receive any decent help whatsoever and am completely fed up now! MTN insurance service shows to be nothing but *********** and a waste of money.

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Replies (1)

MTN South Africa's replyOfficial

14 Sept 2015, 09:43

Hello ChantalvdM,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

MTN South Africa's reply14 Sept 2015, 09:43

Official