Unbelievably poor service

<p>Phone was handed in for warranty 5 months into upgrade on 15 October 2016. After about two weeks we were told phone would be replaced. Numerous calls to collection contact centre and after sales. We were told to go to Brooklyn to get a new phone, Brooklyn said that it's not possible and that MTN direct must deliver. Calls were made to MTN direct on 16 Nov, 17 Nov and 18 Nov. Then we were told to choose a new phone from catalogue, had to call again a couple of times for the catalogue to actually be sent to us. We then eventually received catalogue, immediately chose a new phone, sent choice back on 21 Nov. Since then we have had absolutely no feedback on where the process is. We are tired of calling and calling you is getting to be expensive and nothing is getting resolved. Please please please just let us know what on earth we can do more to just get a replacement phone.</p>