Unbelievably Pathetic Service

<p>Handed a faullty phone in to Mtn Direct on 04 January 2017 for assessment. Received a collection number a week later for a new phone however, the new phone cannot be delivered to me if the "Warehouse" hasn't received the faulty phone. Going 1 month now and numerous phone calls to the understaffed and unhelpful call centre but nobody knows where the faulty phone is....and I'm paying for a phone I don't have.</p> <p>Very disappointed</p> <p> </p>