Unbelievably Disrespectful Service

On the 15th of October 2015, I lodged a query with MTN Business on 809 regarding data. I was given a reference number *** and told that someone would get back to me within 48 Hours (FYI MTN, a 48 hour turn around time when I depend on your service to run a business is already bad, let alone that you didn't bother coming back to me). However, up to today, being the 5th of November 2015, no one bothered to get back to me. I took it upon myself to follow up on the matter and spoke to a lady called Rachel, when she couldn't explain why my ticket remains open to date, i asked to speak to the supervisor to get answers. He came with a ****y tone, and I knew there and then that it wouldn't end well. He's such a bad listener and I wonder if he ever received any training on working with clients. This ticket still remains open, I do have the necessary contacts to use (or one would say abuse) to cause discomfort at H/O, but I would like to see if I get a response here first, leading to a solution. I mean, I could even drive to the head office worst case. MTN, this is unacceptable, you have absolutely no respect for your clients, or is it just me. Please Do the right thing. This is mad.