Unbelievable shocking service from MTN

<p>Upgraded a device on the 15 Sep 2016 a few days later on the 15 the device stopped working. Took it back to the store and they booked it in for repaires. It's now the 8 Dec 2016 and the phone has not been returned. The consultant is nolonger working for the store the store manger who should just be fired a rude woman who is totally in the wrong career. She refuses to listen and is very unhelpfull.</p> <p> </p> <p>Can someone from MTN please step in to help here this is so frustrating and as a result we now bought another phone.</p>