1 reviews | Active since Feb 2017
UNBELIEVABLE SHOCKING SERVICE!!
<p>After much deliberation, what with reading the negative reviews on here about MTN's service, or lack thereof, I did what was requested of me by MTN and filled in the nessesary documentation, to be PACKAGE MIGRATED to a HIGHER specced package. As I though that being a subscriber for 17 years and the simplicity of the request, paperwork filled out, the process would be virtually instantaneous.</p> <p>THAT WAS OVER 2 WEEKS AGO, WHAT A JOKE!! WHAT IS THE PROBLEM NOW?? i HAVENT HEARD ANYTHING, SINCE THE DAY THAT I FILLED THE PAPERWORK IN!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Just had a phone call from MTN about the above.
They are telling me I must PAY R1000 for a package that normally retails for R499, because " I AM NOT OPENING A NEW CONTRACT"
WHAT AN ABSOLUTE JOKE.......IT SEEMS THAT EVEN THOUGH YOU HAVE BEEN A LOYAL SUBSCRIBER FOR 17 YEARS, MEANS ABSOLUTELY NOTHING, YOU STILL GET THE MIDDLE FINGER.
Well MTN you will be getting my middle finger in 18 mnths time.
Just had a phone call from MTN about the above.
They are telling me I must PAY R1000 for a package that normally retails for R499, because " I AM NOT OPENING A NEW CONTRACT"
WHAT AN ABSOLUTE JOKE.......IT SEEMS THAT EVEN THOUGH YOU HAVE BEEN A LOYAL SUBSCRIBER FOR 17 YEARS, MEANS ABSOLUTELY NOTHING, YOU STILL GET THE MIDDLE FINGER.
Well MTN you will be getting my middle finger in 18 mnths time.