Unbelievable Insurance Claim

<p>Dear MTN Insurance/24 Mobility/Pinnacle marketing</p> <p> </p> <p>Its been over three months, i hav'nt received my approved insurance letter to pick up my replacement phone!.</p> <p> </p> <p>Thats the long end of the story basically.</p> <p> </p> <p>Let me eloborate my story in short:</p> <p> </p> <p>I dont even know, how to wright it down in short?!....Long as the last three months of calling-waiting over 17min to be told its the wrong dept. Mtn Insurance is no longer available. Busy with migrations from 24 mobility( whom are apperantly the brokers) to pinnacle marketing( whom are apperantly the new insurance company) They have a backlog due to the migration. I mean - really since last year Nov/Dec. i've put down my claim!..</p> <p> </p> <p>I've been to your head office(14th Avenue), they couldnt help me!...</p> <p> </p> <p>I mean, what the hell?</p> <p> </p> <p>I could just wake into an MTN store- with the right particulars. Claim- right their. Consultants gathers the informations. Get my new phone!..</p> <p> </p> <p>BOB's MY UNCLE!...</p> <p> </p> <p>I've been a loyal customer for over 15 years with you and have never complain!..untill this unbelieavle insurance claim!..</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>