CW
Christopher W
1 reviews | Active since Mar 2006
18 Dec 2015, 10:00
Unbelievable how thick skinned MTN Staff can be!
Struggling with Alice since August to resolve billing issues.<br> Now new billing issues has come up, and yet Alice does not bother to even read my e-mails properly, never mind resolving the issues!<br> Just shoving my quest off into file-13!<br> Can Alice's Manager please contact me via the e-mail on my Customer profile with MTN?<br> Much appreciated!<br> Christopher<br>
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MTN South Africa's replyOfficial
21 Dec 2015, 18:04Hello cjw,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to Alice supervisor and again to the billing department to assist with feedback regarding the billing. As per the notes your first request to Alice 27-10-2015 and not in August month.
Kind Regards.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to Alice supervisor and again to the billing department to assist with feedback regarding the billing. As per the notes your first request to Alice 27-10-2015 and not in August month.
Kind Regards.
MTN South Africa's reply21 Dec 2015, 18:04
Official
Hello cjw,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to Alice supervisor and again to the billing department to assist with feedback regarding the billing. As per the notes your first request to Alice 27-10-2015 and not in August month.
Kind Regards.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to Alice supervisor and again to the billing department to assist with feedback regarding the billing. As per the notes your first request to Alice 27-10-2015 and not in August month.
Kind Regards.