JZ
Jeffrey Z
1 reviews | Active since Oct 2015
09 Oct 2015, 04:23
UNBELIEVABLE BAD SERVICE
I signed 3G internet bundle with MTN on 4th June 2015, The monthly fee is R189 by contract, But MTN have been overcharging me R209 since then !<br> I did complain with MTN from July 2015, But nothing happen until now !<br> What a bad service do MTN offer !!!<br> <br> My latest request number is ***, <br> If MTN still got some people who real do their job, Please help me solve this problem!!! Thank you!
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MTN South Africa's replyOfficial
09 Oct 2015, 15:10Hello Peterthankyou,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Would you please respond to the email that we have sent to you with a copy of your contract so that we can investigate and resolve this matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Would you please respond to the email that we have sent to you with a copy of your contract so that we can investigate and resolve this matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Oct 2015, 15:10
Official
Hello Peterthankyou,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Would you please respond to the email that we have sent to you with a copy of your contract so that we can investigate and resolve this matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Would you please respond to the email that we have sent to you with a copy of your contract so that we can investigate and resolve this matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***