1 reviews | Active since Apr 2015
Unbelievable!
I took out a mobile contract for my daughter with Nashua. The contract includes a call limit, which means her phone is automatically soft locked and she can't make calls once she goes more than R10 over her limit. That worked perfectly - she even used to get sms's telling her once she exceeded 80% of that months' call limit, and her phone was soft locked meaning no nasty bill shocks for.<br> <br> MTN bought all Nashua's contracts, meaning they now hold my contract. My daughter's Anytime 100 plus Iphone 5c contract comes to R528 per month, which means that if I allow for the R10 extra airtime she can spend the most I should pay each month is R538. All her bills have exceeded R1000 since MTN took over. No sms telling her she's reaching her limit, no soft lock, no nothing. I've been into the Gateway branch THREE times to get this resolved, but nothing. I phoned the regional office in desperation, only to be told that MTN don't have a limit feature so they can't offer that. <br> What about the contract? Aren't MTN going to abide by its terms? <br> Trying to get the name of someone in charge that I can take this up with has ended up with dangerous levels for myself. <br> PATHETIC MTN!
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Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
We note however that you did not provide us with the number in question for us to investigate and advice accordingly. Please e-mail to *** for further assistance.
Regards,
Nomonde.
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