Unbearable Online MTN Service

Very disappointed in MTNs online process applying for an upgrade, first of all no clear communication from agents, then being transferred from one department to another, eventually got the order sorted and the device gets shipped for delivery, we find out out the device has been ******, we had to get in contact with MTN to find out what the process will be seeing that device was ****** out of the box before the courier could deliver, they advised we need to reapply, so i went through the entire process AGAIN! just to find out a week later that the order has been cancelled and no one knows why, asked to speak to management for assistance but this never happens, so almost 3 months gone and still no upgrade! This has just been an unbearable experience, cant understand why it is so difficult to get something you are paying for.