DK
David K
1 reviews | Active since May 2015
14 Jun 2015, 14:51
Unavoidable adverts with airtime top ups
This is a repeat complaint. About two weeks ago I posted complaining about the fact that every time I purchased airtime, MTN would send me at least 4 SMSes advertising various other data bundles etc. In response to that complaint, I received an apology message and a message saying that my number had been removed from all marketing services. Yet, nothing has changed and I still receive just as many annoying spam messages with every purchase. If you had no intention of fixing the problem, rather don't lie to your customers.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
19 Jun 2015, 12:04Hello Dave McCave,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have resent the request to have your number removed from the marketing database.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have resent the request to have your number removed from the marketing database.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply19 Jun 2015, 12:04
Official
Hello Dave McCave,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have resent the request to have your number removed from the marketing database.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have resent the request to have your number removed from the marketing database.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
