MM
Michael M
1 reviews | Active since Jul 2015
28 Jul 2015, 11:26
Unavailable Packages
I am really disappointed by MTN customer services I have been waiting for my phone for over 3 weeks. I requested the HTC One M9 and it was available and in stock only to find the package is not loaded on the system and its been over 3 weeks for the package to be loaded, I have been on MTN for over 5 years and don't want to change now please load the phone on the system.
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MTN South Africa's replyOfficial
07 Aug 2015, 11:42Hello M3004,
We are truly sorry for the inconvenience caused and for the delayed response.
We are not entirely sure of the issue with the package for the HTC One M9 not being available on our system. We can however confirm that the promotions for the HTC One M9 is active and on the system as per our Pricing Department at our warehouse.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We are not entirely sure of the issue with the package for the HTC One M9 not being available on our system. We can however confirm that the promotions for the HTC One M9 is active and on the system as per our Pricing Department at our warehouse.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 11:42
Official
Hello M3004,
We are truly sorry for the inconvenience caused and for the delayed response.
We are not entirely sure of the issue with the package for the HTC One M9 not being available on our system. We can however confirm that the promotions for the HTC One M9 is active and on the system as per our Pricing Department at our warehouse.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We are not entirely sure of the issue with the package for the HTC One M9 not being available on our system. We can however confirm that the promotions for the HTC One M9 is active and on the system as per our Pricing Department at our warehouse.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,