UNAVAILABLE DATA

<p>On the 13 of May 2016, I bought 100 MB data at 10:19 am and another 100MB at 13:29 pm through my bank and I received a confirmation sms from mtn on both occasions. I also bought airtime of R30.00 at 09:00 am, R10.00 at 10:20 am and R15.00 at 13:30 pm and I also got confirmation smses on the three occasions. I actually buy data and airtime the same way and have done so from the time I got my cell 2015 December. The difference though and where my complaint lies is in the fact that up until prior to these purchases yesterday, my data and airtime would be available immediately. Yesterday this wasn't the case. My data was unavailable. I then at 15:33 called MTN Customer Care at *** and Queen responded to my call by saying that my data was available on the Night Express from 00:00 until 5:59am. She further said it's the option I chose when i made the data purchase through my bank. I told her that this wasn't the case as my bank does not have such options only the rand value options in relation to the data/airtime being bought. I asked then for her to assist me by making my data available as I had urgent communication (whatsapps) to do. After almost 20 minutes talking and pleading with her my call got cut. I called again at 16:03 and a different agent responded but also said the same like Queen. I also repeated about my bank not having such options and asked to be assisted in then converting from the night express to normal available data. But the second agent also got cut after I spoke to her both in English and Zulu trying to explain my dilemma. I simply need that my mtn data /airtime purchases be the available as they have always been since I got my cell December 2015. I do not want the night express option and did not select such. </p>