CR
Cedric R
1 reviews | Active since Jun 2015
09 Jun 2015, 09:11
Unavailability of call centre
I need to give 1 month notice to terminate my cell phone contract on 1 June 2015 and transfer my existing number to pre-paid as from 1 July 2015, but cannot get hold of the call centre all numbers link to the same number and there is not answer. Tried to phone ***, ***, ***, also got numbers 083808, 83805, 083200, 083173 from the internet, but these numbers does not exist. Please contact me to arrange for my 1 month notice.
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MTN South Africa's replyOfficial
11 Jun 2015, 11:30Hello renshawc,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the termination date for your contract is on the 2015-07-02. To migrate your number to Prepaid, you need to call us on the 2015-07-03 and the request will be processed for you. Kindly call 808 which is a free call from a contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the termination date for your contract is on the 2015-07-02. To migrate your number to Prepaid, you need to call us on the 2015-07-03 and the request will be processed for you. Kindly call 808 which is a free call from a contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Jun 2015, 11:30
Official
Hello renshawc,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the termination date for your contract is on the 2015-07-02. To migrate your number to Prepaid, you need to call us on the 2015-07-03 and the request will be processed for you. Kindly call 808 which is a free call from a contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the termination date for your contract is on the 2015-07-02. To migrate your number to Prepaid, you need to call us on the 2015-07-03 and the request will be processed for you. Kindly call 808 which is a free call from a contract number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***