KM
Kabelo M
1 reviews | Active since Nov 2017
20 Nov 2017, 10:12
unauthorized upgrade
I have 2 contracts with MTN , one of my numbers is ********** 148 . I received a call for an upgrade , I told them I am not ready to upgrade , then was told about the month to month contract . So I then went into that contracted and was informed I can upgrade when I am ready .
I then got a call from MTN That they would like to review my costs , how they are high , and they offered me an upgrade , I said to the guy , I don't want an upgrade , I want to remain on the month to month . We then agreed on that
I went into Mall of Africa MTN Store to do my upgrade only to find that my contracted is upgraded without my authorization .
I do not understand why MTN gives other parties to call their customers for upgrades , I need a phone as we speak but I can upgrade because I am binded by this contract I do not know
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Nov 2017, 19:16Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2017, 19:16
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,