Unauthorized Upgrade!

Item: MTN South Africa
Rating: 2
Author: Nathan R

Today, my wife received 7 SMS messages stating that my wifes contracts had BOTH been upgraded successfully. The problem is, she did not request the upgrades!!! No phone call. No email. Nothing. Plus apparently she purchased data bundles as well!!! Apparently it takes 2 to 48 hours for the Escalations department to respond at MTN. The upgrades need to be cancelled immediately!!! We will not be held liable for your incompetence.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

20 Aug 2015, 15:35

Hello Nathan29,

Thank you for posting.

Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.

The information supp**** does not match our records. Please furnish us with your wife's MTN account details or cellphone number in order for us to assist you promptly.

Regards,
Ebbedene Andrews
REQ:***

Best regards,

MTN South Africa's reply20 Aug 2015, 15:35

Official

Best regards,

Unauthorized Upgrade!

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