1 reviews | Active since Nov 2013
Unauthorized transaction
Mtn have been deducting funds from my bank account without my authorization , I called the call centre no one could help. I went to a store where I was told that they will need my bank statement, ID and affidavit from the police station of which I supp**** and till to date I haven’t received any response, and all they say is someone took a contract with my details. What I want to know is how can this be stopped because it’s been going on and I’m not receiving any assistant.??
Thank you for your post.
We apologize for any inconvenience incurred.
We have cancelled the debit order and placed the account on cash method.
The 2 cell numbers opened on the account in your name has been suspend.
We do not pick up that the store logged the request to our ***** department with the ID copy and Affidavit.
Please can you email this documentation to me for assistance with the ***** department.
My email address ***
The account number opened in your name A***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have cancelled the debit order and placed the account on cash method.
The 2 cell numbers opened on the account in your name has been suspend.
We do not pick up that the store logged the request to our ***** department with the ID copy and Affidavit.
Please can you email this documentation to me for assistance with the ***** department.
My email address ***
The account number opened in your name A***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,