1 reviews | Active since Feb 2013
Unauthorized subscription to MTN Play
I received the following two SMSs;
Yello! Thank you for subscribing to WorldCup TV @ R2/day. 1st day FREE. Watch now http://bit.ly/2m7UDTQ . To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135.
Yello! Thank you for subscribing to PlanetGames club service at R3.03 Per day. 1st day FREE. Visit: http://bit.ly/2Ak8rR8 . To opt out dial *464*970#. Ts&Cs mtnplay.co.za For support dial 135.
I am a Telkom customer and trying to get a hold MTN is like a mission impossible! I tried the opt out codes and they don't work!I would like to know how this has occurred. It is ******* to bill someone for something they never signed up for!
Good day Keloshini,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that if you are being charged on your telkom line, you would need to contact them to remove the subscription. We do not have access to your line to credit or remove any charges.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Keloshini,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that if you are being charged on your telkom line, you would need to contact them to remove the subscription. We do not have access to your line to credit or remove any charges.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,