MS
Morne S
1 reviews | Active since Apr 2015
27 Sept 2018, 13:15
Unauthorized Subscription Service
I've received two SMS's as follows:
REMINDER: Y'ello. Your Subscription Service to African Animation Network at R2.02/ day will be renewed. This notification occurs weekly. To cancel dial *464*970#.
I've never subscribed to any subscription service, how has this happened???? Absolutely PATHETIC from MTN to allow this to happen!!!!
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MTN South Africa's replyOfficial
27 Sept 2018, 19:19Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your number *** and you don't have any subscriptions,kindly dial *141*5# to block the content.
We sincerely hope that the above is in order and that we are able to restore your faith in us
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply27 Sept 2018, 19:19
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your number *** and you don't have any subscriptions,kindly dial *141*5# to block the content.
We sincerely hope that the above is in order and that we are able to restore your faith in us
Regards
Mike Ramaboka
Complaints Management Team
Best regards,