JT
Johan T
1 reviews | Active since Feb 2012
23 Feb 2017, 23:52
Unauthorized subscription
<p>I just received a message stating;</p> <p>Welcome to MTN Play Harvest Frenzy! Billed * R1/day. Click here to continue: www.airg.com/m/mtnzaSHF Customer Support Call + ********** 7985</p> <p>I did not subscribe to anything!</p> <p>Please remove any subscriptions as I did not authorize this...</p>
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2017, 12:28Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records do not indicate any subscription to Harvest Frenzy and it might be because you did not click to continue as the SMS states. You can also check and manage subscriptions from your side by dialling *141*5#, select "content services" and then further follow the prompts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2017, 12:28
Official
Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records do not indicate any subscription to Harvest Frenzy and it might be because you did not click to continue as the SMS states. You can also check and manage subscriptions from your side by dialling *141*5#, select "content services" and then further follow the prompts.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,