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Dirk B
1 reviews | Active since Jul 2015
15 Aug 2016, 10:00
Unauthorized Number Porting by MTN
<p>Last week my Vodacom number was ported to MTN three times. The first time they also managed to get access into my Capitec account. After buying MTN airtime from my account, they proceeded to transfer all my money to someone in Alexandra JHB. I have phoned the MTN customer care and asked for assistance. The reply I got is that they are not able to help me, as they do nat have access to that information. How is it possible that they can just Port a number without any consent?????</p>
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MTN South Africa's replyOfficial
16 Aug 2016, 21:10Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The port has been reversed, kindly contact your service provider and query the matter because once the port is submitted a request is then sent to your service provider to either authorize or decline the port.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply16 Aug 2016, 21:10
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The port has been reversed, kindly contact your service provider and query the matter because once the port is submitted a request is then sent to your service provider to either authorize or decline the port.
Kind Regards
Siphumezo
REQ: **********
Best regards,