Unauthorized MTN Insurance Billing and Refusal to Remove Charges

I am absolutely furious at the way this matter has been handled.

MTN Billing keeps telling me that MTN Insurance is a “third party,” yet you continue allowing these insurance charges to appear on my MTN account and be debited from me. If this insurance is truly a third-party service, then explain why MTN Billing refuses to remove it from my bill when I explicitly instruct you to do so.

You cannot have it both ways.

Either MTN has control over what appears on my account, or you are knowingly allowing unauthorized charges to continue against my wishes. Both situations are completely unacceptable.

I have repeatedly requested that this insurance be removed, yet MTN Billing continues to refuse assistance while passing responsibility elsewhere. Meanwhile, the debit orders continue. This is dishonest, misleading, and extremely frustrating.

So let me ask clearly: are you saying that it is acceptable for me to stop paying my cellphone contract because MTN refuses to remove a so-called “third-party” charge from my account?

Because from my perspective, MTN is demanding payment for charges that I no longer authorize while refusing to take accountability.