Unauthorized items on my statement MTN
<p>Hi Guys</p> <p> </p> <p>I have been with MTN alsmost since the started way back when.</p> <p> </p> <p>I am afraid that this loyalty may very well end soon.</p> <p> </p> <p>They have started making false charges on my account.</p> <p> </p> <p>In particular they deducted: Packet Switch Data Charges of R241.30 on my December account.<br /><br />I have been in conversation with their customer care line since 9 january and have been unable to resilve this problem with them.</p>
Good day Laurie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that Packet switch data charges refer to the amount of data that the network allowed you to use over and above your monthly provisioning. As per REQ:*** that was logged for you, it has been advised that these charges have been validated and are correct as you have used a total of 871.15MB while you were only provisioned with 625MB, meaning that you used 246.15MB above your 625MB monthly provisioning.
In order to avoid these extra charges you need to set your usage limit to R0.00 by dialing *141*5" > manage usage then further follow the prompts.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Laurie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that Packet switch data charges refer to the amount of data that the network allowed you to use over and above your monthly provisioning. As per REQ:*** that was logged for you, it has been advised that these charges have been validated and are correct as you have used a total of 871.15MB while you were only provisioned with 625MB, meaning that you used 246.15MB above your 625MB monthly provisioning.
In order to avoid these extra charges you need to set your usage limit to R0.00 by dialing *141*5" > manage usage then further follow the prompts.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,