NH
Nerice H
1 reviews | Active since Dec 2015
15 Dec 2015, 09:44
Unauthorized ITC Check
For the past few months since August 2015 an ITC Check was done consistently done on my name without my permission, I have not given MTN the authority to check my ITC.<br> <br> I've received a statement from Transunion the 11/12/2015 confirming that MTN has done 9 ITC Checks.<br> <br> This is jeopardizing my credit record.<br> <br> Can someone attend to this complaint urgently otherwise i will be forced to take further legal actions
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MTN South Africa's replyOfficial
20 Dec 2015, 16:11Hello Nerice,
Thank you for your post
We apologize for any inconvenience incurred.
Thank you for taking my call, the ITC checks were done because we received requests to upgrade your contract. I have referred the matter to the relevant department dealing with these matters to investigate and revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We apologize for any inconvenience incurred.
Thank you for taking my call, the ITC checks were done because we received requests to upgrade your contract. I have referred the matter to the relevant department dealing with these matters to investigate and revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply20 Dec 2015, 16:11
Official
Hello Nerice,
Thank you for your post
We apologize for any inconvenience incurred.
Thank you for taking my call, the ITC checks were done because we received requests to upgrade your contract. I have referred the matter to the relevant department dealing with these matters to investigate and revert with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We apologize for any inconvenience incurred.
Thank you for taking my call, the ITC checks were done because we received requests to upgrade your contract. I have referred the matter to the relevant department dealing with these matters to investigate and revert with feedback.
Kind Regards
Siphumezo
Ref#: ***