HG
Hennie G
1 reviews | Active since Nov 2013
13 Oct 2017, 13:52
Unauthorized Deduction after Cancellation
On June the 16th I cancelled a contract I had with MTN, On June the 29th I followed up without getting a response, at the end of August a deduction was made incorrectly, on the 4th of September I notified MTN again about the matter, the contract was cancelled and it was agreed that the incorrect deduction would be paid back, this never happened.
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MTN South Africa's replyOfficial
13 Oct 2017, 22:05Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for R -880.01 on account N*** has been approved and reflect on the account.
The refund has been requested today as per the bank details on the account, the credit will reflect in the bank account +-5 working days.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 Oct 2017, 22:05
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the credit for R -880.01 on account N*** has been approved and reflect on the account.
The refund has been requested today as per the bank details on the account, the credit will reflect in the bank account +-5 working days.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,