Unauthorized debits / Breach of contract !!!!! PART 2

I AM POSTING THIS AGAIN SINCE I HAVE HAD NO FEEDBACK DESPITE YOUR REPLY ON 4 SEPTEMBER 2018.

On 2 August 2018 I reported to MTN Cape Gate in store that my account is being debited incorrectly. We have also corresponded via email numerous times and I have provided MTN with my bank statements.

To date my account has not been corrected, after MTN Cape Gate told me that it was a system error. My account was debited for another incorrect amount (R300 more than what it should be) on the 1st of September. I had to reverse the debit order, which cost me R60, since I had already paid MTN the amount that I owe them before the 1st because I revoked MTN’s authority to debit my account.

I have fixed 2 contracts MTN!

I am being billed for an account that I never agreed to. When I phone the call centre they say that it is because there is no cap on my 0833 number. It is impossible that my account was running smoothly for the first few months and now all of a sudden I have no cap on my account.

MTN Cape Gate told me that it was a system error. So either they are being given incorrect information, or MTN has been experiencing a system error for 4 months now. Them MTN has the nerve to send me an sms to say my query has been resolved?

If this “cap” issue is not sorted before then end of this week (Friday 7 September 2018), and I am not refunded for the other debits as well as bank fees by Friday – I will go in to the store and give MTN back their device and cancel my contract on ground of breach of contract. I am not paying R353pm for a Huawei P8 Lite of all phones, when I signed a fixed contract for R169!

Further to the above. I have now reported MTN to the National Consumer Commission (NCC) sine MTN has ignored me and has done NOTHING to rectify this matter. I will not let this matter go like I did when MTN committed ***** on my account in June 2017 by falsifying my signatures. I have contracts in place, they are there for a reason.