Unauthorized debits / Breach of contract !!!!!

On 2 August 2018 I reported to MTN Cape Gate in store that my account is being debited incorrectly. We have also corresponded via email numerous times and I have provided MTN with my bank statements.

To date my account has not been corrected, after MTN Cape Gate told me that it was a system error. My account was debited for another incorrect amount (R300 more than what it should be) on the 1st of September. I had to reverse the debit order, which cost me R60, since I had already paid MTN the amount that I owe them before the 1st because I revoked MTN’s authority to debit my account.

I have fixed 2 contracts MTN!

I am being billed for an account that I never agreed to. When I phone the call centre they say that it is because there is no cap on my 0833 number. It is impossible that my account was running smoothly for the first few months and now all of a sudden I have no cap on my account.

MTN Cape Gate told me that it was a system error. So either they are being given incorrect information, or MTN has been experiencing a system error for 4 months now. Them MTN has the nerve to send me an sms to say my query has been resolved?

If this “cap” issue is not sorted before then end of this week (Friday 7 September 2018), and I am not refunded for the other debits as well as bank fees by Friday – I will go in to the store and give MTN back their device and cancel my contract on ground of breach of contract. I am not paying R353pm for a Huawei P8 Lite of all phones, when I signed a fixed contract for R169!

The fault lies with MTN head office and not with the Cape Gate branch. Even they cannot seem to get any joy from upstairs. I am honestly disgusted in this level of service. I have been an MTN client for more than 10 years. Now, since 2016 I am having issues with MTN. Suffice to say I have now learned my lesson and will accept that MTN does not train their staff or call center agents properly, and that MTN is okay with terrible client service and that their call center agents speak to clients the way they do. This after ***** was committed on my previous account just a few months ago! I will not be leaving this matter here.