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Nana N

1 reviews | Active since Jul 2019

15 Jul 2019, 20:47

Unauthorized debits

My name is Nokwazi Ngobese my contract ended on the 4th May 2019 then I called for cancellation the number was disconnected but debits are still going off my account even after several time of disputing the debits another one just went off. Which means someone didn’t do they job didn’t cancel the account. This is frustrating hence that why didn’t renew the contract. This needs to be sorted because no longer receiving any benefits yet my money is taken which is ****************

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Jul 2019, 08:58
Official
Good day Nana 

Your last invoice for May was still due to MTN.  We bill in arrears.  

The amount has been billed.  Your have paid for your last invoice successfully.

Regards 
Renall 
Complaints Management Team 

Best regards,