RG
Riaan G
1 reviews | Active since Oct 2009
11 Apr 2018, 17:47
Unauthorized debits
After being threatened and treated like im nothing, I am getting no feedback regarding unauthorized debit orders and refunds.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Apr 2018, 22:59Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the account information, lines have been reverted to pre-paid as requested nonetheless the customer representative Bonolo will be notified regarding refund on the late cancellation and when this will be resolved.
Feedback will be given once confirmation of credit & Refund is done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Apr 2018, 22:59
Official
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the account information, lines have been reverted to pre-paid as requested nonetheless the customer representative Bonolo will be notified regarding refund on the late cancellation and when this will be resolved.
Feedback will be given once confirmation of credit & Refund is done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
15 Apr 2018, 22:59Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the account information, lines have been reverted to pre-paid as requested nonetheless the customer representative Bonolo will be notified regarding refund on the late cancellation and when this will be resolved.
Feedback will be given once confirmation of credit & Refund is done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Apr 2018, 22:59
Official
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the account information, lines have been reverted to pre-paid as requested nonetheless the customer representative Bonolo will be notified regarding refund on the late cancellation and when this will be resolved.
Feedback will be given once confirmation of credit & Refund is done.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
RG
Riaan G's updateReviewer Update
18 Apr 2018, 11:39Im still waiting for any communication. Pathetic
RG
Riaan G's update18 Apr 2018, 11:39
Reviewer Update
Im still waiting for any communication. Pathetic