1 reviews | Active since Jul 2011
Unauthorized debit reported with no response.
An unauthorized debit went of my account for an amount of 3750. I have never signed up or used any of MTN's services. I reported this incident on their website on the 1st of December. I have had no contact from them since then.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation with the account number, A***
We have cancelled the debit order and suspended the sim card due to *****.
We require the affidavit informed MTN that you have never requested for a contract with MTN or any permission granted, clear ID copy need to be attach.
Please email to me the affidavit and ID copy for our ***** department to investigate, once they pick up that this is ***** related the account will be cancelled. You have informed me that the debit order was cancelled and you have stop this at the bank.
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation with the account number, A***
We have cancelled the debit order and suspended the sim card due to *****.
We require the affidavit informed MTN that you have never requested for a contract with MTN or any permission granted, clear ID copy need to be attach.
Please email to me the affidavit and ID copy for our ***** department to investigate, once they pick up that this is ***** related the account will be cancelled. You have informed me that the debit order was cancelled and you have stop this at the bank.
My email address ***
Kind Regards,
Alice van der Merwe
Best regards,