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JV
Jan V

1 reviews | Active since Jun 2017

16 Apr 2025, 09:10

Unauthorized Debit Orders by MTN – Deeply Disappointed

I have not had a good experience with MTN. I’ve never personally dealt with them, yet somehow they obtained my ABSA bank account number and initiated a debit order without my knowledge or consent.

The issue started on March 15, 2025, when an amount of R3,400 was debited from my account. I visited the local MTN branch, but they claimed they had no record of any such transaction. I then approached ABSA, but unfortunately, they couldn’t do much at that stage. My burning question is: how can a company debit my account without any authorization?

Two days later, the R3,400 was reversed—though no one could explain how or who initiated the reversal.

Then, on April 15, 2025, my account was debited again—this time for almost R8,000. I reported it once again to ABSA and submitted a ***** complaint with MTN.

If I don't receive answers and a permanent resolution soon, my only option will be to close my ABSA account—which I’ve had since 1977—and move to another bank. It is deeply concerning that a bank cannot prevent or stop unauthorized debit orders. This experience has left me frustrated and disappointed.

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Replies (1)
JV
Jan V's update17 Apr 2025, 10:52
Reviewer Update
Disappointed by Their Handling This is a follow-up on a previous ***** case involving MTN. After discovering unauthorized debit deductions from my bank account, I reported the matter. In response, the MTN ***** department requested either a police affidavit or a signed affidavit from a commissioner of oaths explaining what happened—just to open a ***** case for investigation. Frankly, this feels like unnecessary red tape. I’ve already provided them with a copy of my ID and reported the ******* deductions. It’s unacceptable that they require the victim to jump through hoops before even acknowledging the *****. Let this be a warning to others: check your bank accounts regularly. In my case, it started small—R29 in the first month—then suddenly jumped to R3,400 and later R7,900. MTN must be held accountable for these kinds of unauthorized transactions. Stay alert!