LD
Leeanne D
1 reviews | Active since Oct 2016
01 Oct 2016, 14:33
Unauthorized debit orders
<p>I recently took out a data sim with Mtn. When taking out the contract I asked the consultant to cap the line so that I not get a huge bill at the end of the month low and behold I got a bill for 2663 for data charges. I then phones Mtn to query this they told me that the line was not capped and that I should have know this. I even have the reference from the store when the paper work was sent through that the instructions was to cap the line</p>
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MTN South Africa's replyOfficial
01 Oct 2016, 16:23Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
The system reflect that the new line has been activated 2016-08-06 the first invoice for August month has received prorate recurring 2GB and prorate 2GB Night express. This prorate data is from the date the contract has been activated 6-8-2016 until the close of the invoice date 26-8-2016 from the next month you will receive the full 2G +2G Night Express.
The system reflect that the usage limit has been set up R-1.00 on the 6-8-2016 . The usage limit has been changed at @18:57:13 on the 19-8-2016 to R1000.00. Then changed back again to R0.00 on the 19-8-2016 18:30:41
The notes reflect on the 21-8-2016 that the agent Shameem Ramjee from :Sader Cellular Subscribers MSISDN: New SPUL value (Old SPUL value)
***: 0.0 (100.0)
***: 0.0 (2475.0) as per ***. This is why the account is billed for extra data usage for this line.
This is the reason for the data billing R2474.97.
We do pick up the copy of the contract for the 2G + 2GB signed on the 2-8-2016 we cannot pick up any information on the copy of the contract stating for the contract to be on Top Up once the 2GB has been used up.
Please can you email to me the copy of the contract you have reflecting that the usage limit should be R0.00, once received we will then credit the full amount for the data charges on the August invoice, My email address ***.
Kind Regards,
Alice van der Merwe,
REQ:***
Best regards,
MTN South Africa's reply01 Oct 2016, 16:23
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
The system reflect that the new line has been activated 2016-08-06 the first invoice for August month has received prorate recurring 2GB and prorate 2GB Night express. This prorate data is from the date the contract has been activated 6-8-2016 until the close of the invoice date 26-8-2016 from the next month you will receive the full 2G +2G Night Express.
The system reflect that the usage limit has been set up R-1.00 on the 6-8-2016 . The usage limit has been changed at @18:57:13 on the 19-8-2016 to R1000.00. Then changed back again to R0.00 on the 19-8-2016 18:30:41
The notes reflect on the 21-8-2016 that the agent Shameem Ramjee from :Sader Cellular Subscribers MSISDN: New SPUL value (Old SPUL value)
***: 0.0 (100.0)
***: 0.0 (2475.0) as per ***. This is why the account is billed for extra data usage for this line.
This is the reason for the data billing R2474.97.
We do pick up the copy of the contract for the 2G + 2GB signed on the 2-8-2016 we cannot pick up any information on the copy of the contract stating for the contract to be on Top Up once the 2GB has been used up.
Please can you email to me the copy of the contract you have reflecting that the usage limit should be R0.00, once received we will then credit the full amount for the data charges on the August invoice, My email address ***.
Kind Regards,
Alice van der Merwe,
REQ:***
Best regards,