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1 reviews | Active since Jul 2016

06 Feb 2019, 09:21

Unauthorized debit order on a cancelled and ported number

I have telephonically and via email cancelled account A ********** after porting. MTN is still debiting my account **********ly and is not responding on my queries.

They have also charged me up until November 2018 even though I have telephonically confirmed my contract expiration is 28 Sep.

They are happily *****ing money from me knowingly that I have ported (so cannot use their service) and cancelled the account with them.

0
Replies (7)
MTN South Africa
MTN South Africa's reply07 Feb 2019, 09:53
Official
Good day Shaun

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst
's update10 Feb 2019, 11:31
Reviewer Update
Hi Mazwi. Any feedback?
MTN South Africa
MTN South Africa's reply12 Feb 2019, 09:00
Official
Good day Shaun

Apologies for any inconvenience caused. I will feedback during the cause of the day.

Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa
MTN South Africa's reply12 Feb 2019, 15:27
Official
Good day Shaun

Please note I tried to contact you, but you were not available. I left a detailed voice message. I will update you.

Warm regards,Mazwi ZumaComplaints Analyst

's update14 Feb 2019, 20:02
Reviewer Update
I did not receive any voice message. Please advise
MTN South Africa
MTN South Africa's reply18 Feb 2019, 17:32
Official
Good day Shaun

I have been trying to call you from Friday without any luck. I left a voice message for you. We need for you to respond so we can resolve your matter.

Warm regards,Mazwi ZumaComplaints Analyst
's update02 Mar 2019, 07:07
Reviewer Update
***. The debit is still going off. From what number are you phoning, probably a spam number