Unauthorized debit order

I had a one-year data contract with MTN that started on the 23rd of February 2025 and was supposed to end on the 31st of January 2026. I went to MTN at the beginning of January 2026 to ask them when I should return the router and they told me I should return it on the last day of the contract.

I happened to have an errand near an MTN office and decided to return the router on the 29th of January. The consultant told me he would only be able to process the cancelation when the contract has officially ended because if he does it earlier, I'll be charged for the router. He told me to call him the following week on Monday (02/02/2026) to remind him to cancel my contract.

I left the router that day and called him on the 2nd of February. He was off that day and told me to call him the following day. I called him on the 3rd of February, and he told me everything was sorted out. But I received an email from MTN saying they were going to bill me for the month of February and that's where the issue started since, I had brought my router in January.

The contract was R399 but in February, I was billed R549 which was a surprise to me considering I wasn't even supposed to be billed at all. MTN has been giving me the go around for months and I have reported them to ICASA! Don't make the mistake of getting a contract with MTN!