GD
Genevieve D
1 reviews | Active since Jul 2019
08 Jul 2019, 16:21
UNAUTHORIZED DEBIT ORDER
I currently live in Europe and intermittently check my SA ABSA bank account to make sure all is in order. Image my surprise when I logged into my banking app and saw a DEBIT ORDER from MTN for R 516.32! I have NEVER been a MTN customer so I have NO IDEA where they got my information. I also didn't agree to something online or in a store etc. as I don't even live in SA atm!
My husband is currently in SA for work so I asked him to phone MTN with the debit reference nr. to sort it out for me, but he was then informed that he cannot cancel it for me as I need to verify that it is indeed my account before it can be stopped! Why the hell was there no verification needed when this ********** account was created?! I live in Europe. It costs me more than R30/min to phone to SA. and after *****ing from me I now need to still pay more to cancel something that was never even created by me! This is unacceptable & MTN should be held accountable! Taking people's money without them signing a contract IS *****!
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MTN South Africa's replyOfficial
09 Jul 2019, 10:26Good day Genevieve
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide your id number, in order for us to pick any accounts, we need this information to send it to the ***** department to close this account for you.
Please respond on a private reply in order for me to see the id number.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide your id number, in order for us to pick any accounts, we need this information to send it to the ***** department to close this account for you.
Please respond on a private reply in order for me to see the id number.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply09 Jul 2019, 10:26
Official
Good day Genevieve
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide your id number, in order for us to pick any accounts, we need this information to send it to the ***** department to close this account for you.
Please respond on a private reply in order for me to see the id number.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly provide your id number, in order for us to pick any accounts, we need this information to send it to the ***** department to close this account for you.
Please respond on a private reply in order for me to see the id number.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,