SC
Stefan C
1 reviews | Active since May 2015
19 Mar 2018, 13:55
Unauthorized debit Order
Good day MTN.
I need assistance with an unauthorized debit order that has gone through on my account in January 2018. I have been trying to contact your ***** department without any success. I am not a customer of MTN nor have I purchased any products or services from MTN. Could you please assist me with this problem?
Kind Regards Stefan Crous
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MTN South Africa's replyOfficial
20 Mar 2018, 22:34Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled and line suspended.
Please assist me with the affidavit signed and ID copy, confirming you have never approved any contract with MTN.
Please email this to me ***
Once received ***** will investigate.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Mar 2018, 22:34
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order was cancelled and line suspended.
Please assist me with the affidavit signed and ID copy, confirming you have never approved any contract with MTN.
Please email this to me ***
Once received ***** will investigate.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,