ET
Erick T
1 reviews | Active since Aug 2009
05 Dec 2017, 12:28
Unauthorized Debit Order
I have a debit order against my bank account of which I know nothing about. The 808 call center does not have me on their system but nobody can help me find who/what this debit order is for. I am lost and as I am travelling abroad not going to get to a bank any time soon.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
05 Dec 2017, 12:37Good day Erick,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly forward details of the debit to our customer care email address in order for us to view and advise.
Preferably a screen shot of your bank statement with the reference of the debit you are referring to.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply05 Dec 2017, 12:37
Official
Good day Erick,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly forward details of the debit to our customer care email address in order for us to view and advise.
Preferably a screen shot of your bank statement with the reference of the debit you are referring to.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
ET
Erick T's updateReviewer Update
05 Dec 2017, 12:41Hi Charelle,
Ok, Just the general customer care email address? ***
Or is there someone I could email direct?
Thanks,
Erick
ET
Erick T's update05 Dec 2017, 12:41
Reviewer Update
Hi Charelle,
Ok, Just the general customer care email address? ***
Or is there someone I could email direct?
Thanks,
Erick
ET
Erick T's updateReviewer Update
06 Dec 2017, 11:17Ok, sent an email to ********** yesterday with screenshot as requested. No response.
ET
Erick T's update06 Dec 2017, 11:17
Reviewer Update
Ok, sent an email to ********** yesterday with screenshot as requested. No response.
ET
Erick T's updateReviewer Update
06 Dec 2017, 11:30Ok so this morning i have phoned MTN help line, who could not find me on the system, asked me to phone ***which does not work. I phoned 083 173 who said I must phone customer care.
Nobody at MTN seems to want to own this.
ET
Erick T's update06 Dec 2017, 11:30
Reviewer Update
Ok so this morning i have phoned MTN help line, who could not find me on the system, asked me to phone ***which does not work. I phoned 083 173 who said I must phone customer care.
Nobody at MTN seems to want to own this.