Unauthorized Debit Order

To Whom It May Concern,

I am writing to express my extreme dissatisfaction and concern regarding an unauthorized debit order that was processed from my bank account by MTN on 03/03/2025 for the amount of R1075.64.

I have no contract or agreement with MTN that would justify this debit order. I immediately reported this unauthorized transaction to the police (Case number: ***) and my bank. My bank has confirmed the unauthorized nature of the transaction and has reversed the funds.

Despite this, I am deeply disturbed by the fact that MTN was able to process a debit order without my authorization. This raises serious concerns about the security of my personal and financial information.

I visited an MTN store on 04/03/2025 and was assured that the issue would be resolved within 24 hours. However, more than 24 hours have passed, and I have yet to receive any communication from MTN regarding the resolution of this matter.

I have also contacted MTN customer service directly, requesting a full investigation and explanation. I am posting this complaint on HelloPeter to bring attention to this serious matter and to ensure that other consumers are aware of the potential risks.

I urge MTN to take immediate action to:

Provide a clear explanation of how this unauthorized debit order occurred. Confirm that measures have been implemented to prevent similar incidents in the future. Offer a formal apology for the inconvenience and distress caused. I believe that consumers have the right to expect that their financial information is handled securely and responsibly. I hope that by sharing my experience, I can help prevent others from becoming victims of similar unauthorized transactions.

Sincerely,

Bernadette Myles