Unauthorized debit and poor service by MTN

My friend warned me about MTN, I was like let me try them maybe it will be different so I took a contract cellphone in 2018 September with MTN and also opted in for insurance.September 2020 was my last month with the contract which I cancelled together with the insurance.On the 2nd October I called the insurance to ask them to stop the debit and they gave me a reference number but end of October they debit my account again,which I reversed and called then to stop.

To my surprise it's now November,same story and now they even took double the amount..I called them again today, the lady I spoke to said my cancellation is still pending..

It has been two months and it's still pending, really it looks like MTN doesnt want me to cancel this insurance,actually they are forcing me to have it and I cant afford it anymore.

I mean what kind of insurance is this,some awesome companies you call them today to cancel and they do it immediately,why cant MTN..

MTN can you please cancel the insurance and stop debiting my account as per my request 2 months ago.I can't be fighting over the same issue with you every month.. And mind you it is not free to reverse a debit order with my bank,so please

Very unhappy and dissatisfied with the level of service I am getting from you and I will never refer anyone to MTN..

And this is not the first time having a complain with MTN..I am tired

Madira Kekana ***