Unauthorized Contract Upgrade and misleading information

Dear Sir/Madam,

I am writing to express my disappointment and frustration with the service I received from your representative during the Black Friday sale in November. I received a call from an MTN representative who convinced me to upgrade my contract, despite my initial reluctance. The representative assured me that I would only pay R220, which is the contract fee, and not the additional amount that would be deducted from my account.

Account number: BA***

However, I was shocked to discover that a deduction of R1187.43 was made from my account, which is significantly more than the amount I was promised. I believe that the representative misled me, and I was taken advantage of during the call.

I request that mtn take immediate action to:

1. Cancel the contract upgrade and revert me to my previous plan. 2. Refund the excess amount deducted from my account (R1187.43 - R220 = R967.43). 3. Ensure that no further deductions are made for the upgraded contract.

I would appreciate it if mtn could investigate this matter and take necessary steps to prevent such incidents in the future. I hope that your company values its customers' trust and will take appropriate action to resolve this issue.

If you require any additional information or documentation from me, please do not hesitate to contact me.

Sincerely,