Unauthorized contract upgrade
<p>Friday 2nd of June I received a text from MTN stating that I have upgraded my contract with them of which it is not true I tried and called the custom service and in all the attempts I was put on hold by their voice service and cut off I then went to their nearest outlet the lady sent me to police station to do the affidavit I did as instructed and came back to give her the affidavit and she said she will lodge the complain on my behalf and call me until today no one from MTN has contacted me and this is the 2nd time I experience the unauthorised contract upgrade with MTN and its frustrating can MTN please sort this thing out urgently </p>
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MTN South Africa's replyOfficial
05 Jun 2017, 17:46Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the ********** query have been resoled please note below from our ***** department:
A***
********** UPGRADES
NO DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
LINES REVERSED
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply05 Jun 2017, 17:46
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the ********** query have been resoled please note below from our ***** department:
A***
********** UPGRADES
NO DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
LINES REVERSED
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,