Unauthorized contract on our business name and no closer to getting a refund

MTN customer service as well as their ***** department don’t seem to know what they are doing as there is a clear lack of accountability and customer urgency in place.

This whole incident started with a large sum of money being deducted from our company account on the 1st of February 2020 with no authorisation from us. To contact someone in the accounts department to assist us on the matter was near almost impossible.

When we finally made contact we were then referred to the MTN *****s department, and instructed to send an email stating what the issue was, which we then did.

We then proceeded to send quite a few follow up emails to find out where our status stood regarding the issue at hand. We did receive an email from the *****s department on the 24 February 2020 requesting the complaint be put on a company letter head with the Director’s ID and that they are to be certified by the police. All this delay could have been avoided if the correct information was given to us the first time round.

To make a very long story short, money was taken out of our account, which was ********ly unauthorized and deems as being an ******* contract which has been added to our companies profile within MTN. We believe as we drive the agenda that this was actually an inside syndicate job. This is ***** and we want our money back without any further delays. MTN is quick to take your money but when ***** and fault has occurred from their side and a paying customer asks for a refund and action to be taken it takes them forever to respond or even at all. This should be of the utmost importance to resolve as their internal employees are hurting their business reputation or even worse still conducting this ********** behaviour.

This is completely unacceptable, and MTN needs to revert to resolve the issue.