JB
Jaco B
1 reviews | Active since Sept 2018
05 Sept 2018, 14:01
Unauthorized content subscription
I received this messages from MTN today 5 Sept 2018!
Y'ello. Thank you for subscribing to Gravel Road at R2.02/day. 1st day is Free. Watch now http://bit.ly/2AbvFIR.To cancel dial *464*970#. Call 135 for help. Ts&Cs www.mtn.co.za
Y'ello. You are already subscribed to Gravel Road at R2.02/day. To cancel dial *464*970#. Please dial *123# for an overview of MTN Subscription Services.
what the heck man, I never subscribed to any services. Surely this is *******!?!?!?!? I am on a prepaid service, no contracts. I never signed up for this service! Please MTN, stop trying to ***** our money!!!!
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MTN South Africa's replyOfficial
05 Sept 2018, 22:08Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that subscriptions have been cancelled as per the complaint.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Sept 2018, 22:08
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that subscriptions have been cancelled as per the complaint.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,