Unauthorized Charges and Poor Service from MTN

I have been an MTN customer for 14 years, but recently experienced terrible service and unauthorized charges. MTN activated a Spend Limit (SPUL) on my account without my consent on 28/04/2024, setting an unreasonably high limit despite my request to not exceed R1000.00/month. This led to massive unauthorized charges.

Despite raising multiple complaints and providing evidence, MTN delayed in crediting my promotional data, blocked my number, and continued billing me incorrectly. It's been over three months, and they have yet to provide any resolution or proper communication.

I am extremely disappointed with their lack of transparency and customer care. I urge MTN to resolve this issue immediately, or I will escalate it further.